Privacy Policy

Globiqo is a marketplace for live events. People discover events, buy tickets, and walk in with a QR code. Organisers publish events, sell tickets, and get paid. Globiqo is operated by [Globiqo legal entity] ("Globiqo", "we", "us"), with its registered office at [registered office address].

For most of your data, Globiqo is the data controller. For events sold by a white-label organiser through their own branded storefront, that organiser is an independent controller of the data they collect, and Globiqo acts as their processor. A dispute about how an organiser uses your data is, in the first instance, between you and that organiser.

We operate in Nigeria, Ghana, Kenya, South Africa, and Côte d'Ivoire, and we handle your data in line with the Nigeria Data Protection Act 2023, South Africa's POPIA, and the equivalent laws in the other markets.

We collect the following categories of personal data.

Account and profile

• Your name, email address, and phone number.
• A display name, and a profile photo if you add one.
• Your city, and your location only if you choose to grant it.

Tickets, orders, and activity

• The events you view, save, and buy.
• Your ticket and order history.
• Rooms and messages tied to events you attend.
• Reviews, referrals, ticket transfers, and resale activity.

Payments

• Card and payment details are processed entirely by Paystack, our payment processor. Globiqo never sees or stores your full card number.
• We keep a record of each transaction, the amount, the currency, and a Paystack reference.

If you are an organiser

• Your business registration details and settlement bank details.
• Identity verification documents, checked through Smile ID.

Device and usage

• Device type, operating system, app version, and how you use the app.
• Basic diagnostic and crash information.

Communications

• Emails and notifications we send you through Resend, and messages you send us at hello@globiqo.app.

We use your data to:

• Sell you a ticket, deliver it, and let you into the event.
• Power discovery, search, and recommendations tuned to your city.
• Process payments and organiser payouts through Paystack.
• Verify organisers and protect the platform from fraud.
• Send you tickets, receipts, reminders, and service messages.
• Send you marketing, only with your consent, which you can withdraw at any time.
• Meet our tax, accounting, and identity-verification obligations.

We rely on a lawful basis for each purpose, as the law requires.

• Performing our contract with you, to sell and deliver your ticket.
• Our legitimate interest, to prevent fraud and keep the platform secure.
• Your consent, for marketing and for optional location and analytics.
• A legal obligation, for tax and identity-verification duties.

We share personal data only where it is needed to run the service.

• Paystack, to process payments and payouts.
• Smile ID, to verify organiser identity.
• Resend, to send email.
• Supabase, our hosting and database provider.
• The organiser of any event whose ticket you buy, so they can admit you and contact you about the event.
• Authorities and regulators, where we are legally compelled.

We do not sell your personal data.

We use a small number of essential cookies to keep you signed in and the service working. These cannot be turned off.

We use privacy-friendly product analytics to understand how the app and website are used. Non-essential analytics are off by default, and declining them does not stop you from buying tickets.

• Order and payment records, for as long as tax and accounting law requires, which is typically several years.
• Account and profile data, for as long as you keep your account.
• Marketing preferences, until you withdraw consent.
• Identity-verification documents, for as long as we are required to hold them, and no longer than necessary.

We use technical and organisational measures appropriate to the sensitivity of the data. Card details are handled entirely by Paystack and are never stored on Globiqo's systems. Organiser verification documents and settlement details are held with restricted access.

No system is perfectly secure, and we do not claim otherwise. If a breach affects your personal data, we will notify you and the relevant authority where the law requires, within the timeframes the law sets.

Depending on where you live, you can ask us to:

• Give you a copy of your data.
• Correct data that is wrong.
• Delete your data.
• Restrict or object to certain uses.
• Withdraw consent to marketing at any time.

You can delete your account from inside the app, or contact hello@globiqo.app and we will act on your request. You also have the right to complain to a data-protection authority. In Nigeria this is the Nigeria Data Protection Commission; the other markets have their own regulators.

Globiqo is intended for people aged 18 and over. If you are under 18, you may use Globiqo only with the involvement and consent of a parent or guardian who accepts these terms on your behalf. We do not knowingly collect a child's personal data without that consent, and if we learn that we have, we will delete it promptly.

Because we operate in five countries and use processors based abroad, your data may be transferred across borders. Where it is, we use a lawful transfer mechanism, so your data keeps its protection when it moves.

We may update this policy. When we make a material change, we will update the date at the top of this page and, where appropriate, tell you directly.

For any privacy question, or to exercise a right, contact us at hello@globiqo.app.